Market Segemtation : The process of defining and subdividing a large homogenous market into clearly identifiable segments having similar needs, wants, or demand characteristics. Its objective is to design a marketing mix that precisely matches the expectations of customers in the targeted segment.
Few
companies are big enough to supply the needs of an entire market; most must breakdown the total demand into segments and
choose those that the company is best equipped to handle.
Four basic factors that affect market segmentation are
- clear identification of the segment,
- measurability of its effective size,
- its accessibility through promotional efforts,
and
- its appropriateness to the policies and resources of the company.
The four basic market segmentation-strategies are based on
- behavioral,
- demographic,
- psychographic, and
- geographical differences.
Effective
market segmentation takes effort. It is not something that comes easily for any
business. It requires a great deal of skilled research and effective
implementation of segmentation strategies. Mindful monitoring of marketing
strategy performance and adjustment to the segmentation system is also
necessary to maintain the effectiveness of the strategies that have been
employed.
The requirements for effective
market segmentation are as follows:
a) Measurable: The size, needs, purchasing power, and characteristics of the
customers in the segment should be measurable. Quantification should be
possible.
b) Divisible: The segments should be differentiable. There must be clear-cut basis for dividing customers into meaningful homogeneous
groups. They should respond differently to different marketing mixes. There
should be differences in buyer's needs, characteristics and behaviour for
dividing in groups.
c) Accessible: The segment should be reachable and serviceable. It should be
accessible through existing marketing institutions, such as distribution
channels, advertising media and sales force. There should be middlemen to
distribute the products.
d) Substantial: The segment should be substantial. It should be large enough in
terms of customers and profit potential. IT should
justify the costs of developing a separate marketing mix.
e) Actionable: It should be actionable for marketing purposes. Organizations
should be able to design and implement
the marketing mix to serve the chosen segment.