Market segmentation is a common marketing practice that means breaking down a larger target market into smaller, more manageable market segments to improve marketing efficiency, sales and service. Several common segmentation strategies exist. While small banks often service local geographic areas and demographics segmentation is often sensible, banks can often best define market segments based on product benefits when they offer multiple types of products.
Standard Banking
One of the largest common benefit segments offered by a
bank is for its standard checking and savings banking products. Many banks
promote these basic products on their website home pages. Historically,
standard checking and standard savings accounts were sold separately. However,
many banks have attempted to bolster relationships with their standard banking
customers by developing packages whereby customers get added value by combining
a checking and savings account and often better interest rates with automatic
checking-to-savings transfers. Banks often target consumers in this segment
through traditional media like radio, television, newspapers and magazines.
High-end Savings
High-end savings is typically a step up from the standard
checking and savings customer. High-end savings products may include higher
dollar value money market and savings accounts, certificates of deposits and
other long-term savings products intended to derive great monetary value from
customers. These products are sometimes marketed through traditional means, but
they are also often marketed to existing standard customers who may have
interest in moving up in savings value at some point.
Loans
For many banks, loans are a huge segment of banking
operations. Home loans and auto loans make up a significant portion of bank
lending, but equity loans, student loans and personal loans are also common.
Loan products are typically advertised separately from the bank's other
products. Banks may promote home loans through local real estate publications
or resources. Auto loan offers make sense in car-related media. Banks also
cross promote by marketing loan products to existing banking customers and even
offering better rates with bundled products.
Investment
A fast-growing segment in traditional banks is in the
investment product sector. Traditionally, individual investors have had to set
up separate investment accounts with niche investment banks. With the evolution
of the Internet in the early 21st century and many more people managing their
own stock, bond and other investments, traditional banks have expanded
significantly into this sector. Again, banks can market investment solutions to
existing customers with bundled benefits. They can also advertise through local
media, but they may deliver more targeted messages through investment-related
publications.
Commercial Products
Banks segment customers into two general categories before
breaking down those markets into product benefits: consumers and businesses.
Some companies focus entirely on consumer products; others do only commercial
banking. However, many traditional banks market to both types and offer
products in similar areas for businesses because of their normally larger size
and scope regarding money management.
Judgment its effectiveness for standard requirements for effective segmentation
Marketing Strategy : Improving marketing
effectiveness can be achieved by employing a superior marketing strategy. By
positioning the product or brand correctly, the product/brand will be more
successful in the market than competitors’ products/brands. Even with the best
strategy, marketers must execute their programs properly to achieve
extraordinary results.
- Marketing
Creative : Even without a change in strategy, better creative can
improve results. Without a change in strategy, AFLAC was able
to achieve stunning results with its introduction of the Duck (AFLAC) campaign.
With the introduction of this new creative concept, the company growth
rate soared from 12% prior to the campaign to 28% following it. (See
references below, Bang)
- Marketing
Execution : By improving how marketers go to market, they can achieve
significantly greater results without changing their strategy or their
creative execution. At the marketing mix level, marketers can improve
their execution by making small changes in any or all of the 4-Ps
(Product, Price, Place and Promotion) (Marketing)
without making changes to the strategic position or the creative execution
marketers can improve their effectiveness and deliver increased revenue.
At the program level marketers can improve their effectiveness by managing
and executing each of their marketing campaigns better. It's commonly
known that consistency of a Marketing Creative strategy across various
media (e.g. TV, Radio, Print and Online), not just within each individual
media message, can amplify and enhance impact of the overall marketing
campaign effort. Additional examples would be improving direct mail
through a better call-to-action or editing web site content to improve its
organic search results, marketers can improve their marketing
effectiveness for each type of program. A growing area of interest within
(Marketing Strategy) and Execution are the
more recent interaction dynamics of traditional marketing (e.g. TV or
Events) with online consumer activity (e.g. Social Media). (See references
below, Brand Ecosystems) Not only direct product experience, but
also any stimulus provided by traditional marketing, can become a catalyst
for a consumer brand "groundswell" online as outlined in the
book Groundswell.
- Marketing
Infrastructure (also known as Marketing Management) : Improving
the business of marketing can lead to significant gains for the company.
Management of agencies, budgeting, motivation and coordination of
marketing activities can lead to improved competitiveness and improved
results. The overall accountability for brand leadership and business
results is often reflected in an organization under a title within a (Brand management) department.
- Exogenous
Factors : Generally out of the control of marketers, external or
exogenous factors also influence how marketers can improve their results.
Taking advantage of seasonality, interests or the regulatory environment
can help marketers improve their marketing effectiveness.