Ans: For
any market economy, banks are a key element. The role of banks is to take the
excess capital from those that have it and to give it to use to those that need
it. For services rendered, real-world bank collects fees and interest.
The success of a bank depends on the bank's
ability to build good relationships with customers and partners.
For this reason, banks often hire managers and /
or administrators who are responsible specifically for managing relationships
with clients.
Responsibilities
A bank administrator must know how to work with
the public, must be organized, quick to assimilate the rules and active. He is
also responsible for increasing or maintaining bank deposits. This may mean
developing programs that use incentives to increase the number of bank
customers or developing programs that encourage new customers to invest in the
bank. Bank administrators work closely with the bank president and marketing
team in developing these programs. Bank manager may also work on other aspects
of the bank's growth, such as loan department, investment advisors, or even
mortgage and finance divisions of the bank.
Resolving customer complaints and their problems
is also the bank manager's responsibility. Good communication skills and
ability to calmly resolve conflicts is essential to a bank manager. Sometimes,
the bank manager may be involved in legal issues relating to the dismissal of
employees for theft and other issues, although this is not a common occurrence.
Handling customer complaints and issues is also
the responsibility of the bank manager. Bank administrators are responsible for
establishing relationships with other institutions with which the bank needs to
be in permanent relationships. Given the increasing automation of banking
services, bank-relations managers are now based more on price, the provision of
loans and bundling services in packages at reduced prices in order to attract
customers, according to association of professional financial sector of the
bank.
Working conditions
A bank administrator spends a great deal of time
available in the office, to handle the administrative side, the team he leads
and customers. He can occasionally go through areas with offices, lobby for
cash register and interact with staff and customers. Although the bank can work
for fewer hours than traditional work week, he has to work at home frequently
to solve any problem occurred in the evening or on weekends.
Typically, bank administrators exceed the daily
work program, working overtime and leave the office looking for new clients and
opportunities to promote services offered by the bank.
In certain circumstances, bank administrators can
meet with customers at irregular periods such as late at night or on weekends,
depending on the client's situation.
Skills
A Masters in Business Administration is often
necessary to become a bank administrator. They often need prior experience in
banking and must have a thorough understanding of products and services offered
by banking institution. Many rented their bank managers who specialize in
certain types of customers such as legal clients. These managers must have the
skills necessary to be a successful sales representative, such as negotiation
skills and interpersonal skills. They must have very good communication skills
to be able to explain to the customer or to the other institution what
solutions the bank can offer.