A decision support system (DSS) is a computer-based information system that supports business or organizational decision-making activities. DSSs serve the management, operations, and planning levels of an organization and help to make decisions, which may be rapidly changing and not easily specified in advance. DSSs include knowledge-based systems. A properly designed DSS is an interactive software-based system intended to help decision makers compile useful information from a combination of raw data, documents, personal knowledge, or business models to identify and solve problems and make decisions.
Benefits:
- Improves
personal efficiency
- Speed
up the process of decision making
- Increases
organizational control
- Encourages
exploration and discovery on the part of the decision maker
- Speeds
up problem solving in an organization
- Facilitates
interpersonal communication
- Promotes
learning or training
- Generates
new evidence in support of a decision
- Creates
a competitive advantage over competition
- Reveals
new approaches to thinking about the problem space
- Helps
automate managerial processes