Staffing
·
It's up to the manager to have an exhaustive
knowledge of the business's needs and how to hire to meet those needs. For
starters, recruitment and interview techniques must be mastered to find the
right people for the job. But it's also vital to know the proper amount of
staff. Too few or too many team members is counterproductive to production and
profitability, respectively.
Training
·
First and foremost, develop an efficient and
effective training program. A uniform plan needs to be in place for everyone to
be on the same page. In a sense, this duty is never done, as employee turnover
is a undesired, yet inevitable fact of management life. Having the proper
training program in place softens the blow.
Scheduling
- Effective scheduling is important on several fronts.
Just like staffing, you need to be dialed in to your company's needs and
schedule the right amount of staff for any given task. Previous trends,
time of year and special events or projects are a few examples of things
to be mindful of. Another key component with scheduling involves
communication with your employees. Familiarize yourself with their
availability and anything in their nonwork lives that could affect their
job.
Quality
Control
- Many companies have designated departments for this,
but quality control always falls under a manager's jurisdiction in some
form. Employees' performance must be monitored to ensure company standards
are being met. The work done ultimately falls on you, for better or worse.
Consistent feedback and evaluations are two ways to keep the communication
lines open.
Customer/Client
Satisfaction
- As a manager, it's your responsibility to monitor your
client's opinion of your business. You must know if their needs are being
met. You'll look for areas for improvement. Customer service, especially
in the face of a recent bad experience, is a learning opportunity. Never
make assumptions. Talk to your customers about how you can improve their
experience. This will allow you to better anticipate their needs in the
future.