A grievance can be broadly defined as an employee’s dissatisfaction or feeling of personal Injustice relating to his or her employment relationship.
As Cherrington defined: A
grievance is work related complaint or formal dispute that is bought to the
attention of management.
Sources
Grievance:
01. Absenteeism
02. Insubordination
03. Overtime
04. Rules Violation
Causes
Grievance:
01. Unfair management
practice
02. Low morale and
frustration
03. Unclear contractual
language
04. A violation of law
05. Violation of the intent
of the parities
06. A violation of normal
work procedures
07. Unfair treatment by the
supervisors
08. Dissatisfaction about
the job
09. Inconsistence in the
disciplinary action
10. Misconception
11. A violation of health
and safety standards
Handling
Grievance:
01. Proper Investigation
02. Talk with employees
03. Comply with the
contractual time limit for handling the Grievance
04. Visit the work area of
the grievance
05. Determine whether there
were any witness
06. Fully examine prior
Grievance records
07. Treat the union
representative as your equal
08. Hold your Grievance
discussion privately
09. Inform your own
supervisor of the Grievance matters
Solutions
of Grievance:
01. Defining the nature of
Grievance
02. Gathering facts
03. Establishing tentative
solution
04. Checking tentative
solutions
05. Applying solutions
06. Follow up the Grievance