Organizations achieve their goals by creating, communicating and operating an organizational behavior system. Organizational behavior system defines organizational structure and culture and explains their impact on employees. The figure 3.1 shows the major elements of a good organizational behavior system:
These systems exist in every organization,
but sometimes in varying forms. They have a greater chance of being successful,
though, if they have been consciously created, regularly examined and updated
to meet new and emerging conditions. The primary advantage of organizational
behavior system is to identify the major human and organizational variables
that affect organizational outcomes. For some variables managers can only be
aware of them and acknowledge their impact whereas for other variables,
managers can exert some control over them. The outcomes are measured in terms
of quantity and quality of products and services, level of customer service,
employee satisfaction and personal growth and development.
These systems exist in every organization, but sometimes in varying forms. They have a greater chance of being successful, though, if they have been consciously created, regularly examined and updated to meet new and emerging conditions. The primary advantage of organizational behavior system is to identify the major human and organizational variables that affect organizational outcomes. For some variables managers can only be aware of them and acknowledge their impact whereas for other variables, managers can exert some control over them. The outcomes arc measured in terms of quantity and quality of products and services, level of customer service, employee satisfaction and personal growth and development.